Terms of Service and Privacy Policy

Terms of Service and Privacy Policy


Effective Date: September 1, 2015

RoostWise, Inc. (“Company”, “We”, “Us”, “Our”) understands the importance of your (“Customer”, “You”, “Your”) privacy and we want you to know how we use the information collected about you through our website and application (“App”) called RoostWiseApp. Please note this is a legally binding Agreement (i.e. “Agreement”) between our Company and You. Please read these terms carefully: it governs our relationship along with how we collect and use information collected about you and others.

MLS Terms of Use

The property listing data and information, or the Images, set forth herein were provided to MLS Property Information Network, Inc. from third party sources, including sellers, lessors, landlords and public records, and were compiled by MLS Property Information Network, Inc. The property listing data and information, and the Images, are for the personal, non commercial use of consumers having a good faith interest in purchasing, leasing or renting listed properties of the type displayed to them and may not be used for any purpose other than to identify prospective properties which such consumers may have a good faith interest in purchasing, leasing or renting. MLS Property Information Network, Inc. and its subscribers disclaim any and all representations and warranties as to the accuracy of the property listing data and information, or as to the accuracy of any of the Images, set forth herein.  You acknowledge that:

  • You have no obligation to work with RoostWise and you can terminate your account with RoostWise at any time. Any information you obtain from the RoostWise app or website is intended for your personal, non-commercial use.
  • You have a bona fide interest in the purchase, sale, or lease of real estate on the RoostWise app or website.
  • You will not copy, redistribute, or retransmit any of the information provided except in connection with your consideration of the purchase or sale of an individual property.
  • You acknowledge that the individual multiple listing service (MLS), which supplies the listing data, owns such data and you acknowledge the validity of the MLS’s copyright to such data.
  • RoostWise also explicitly authorizes MLS employees, MLS members, or their duly authorized representatives to access RoostWise’s app and website for the purposes of verifying compliance with MLS rules and monitoring the display of Participants’ listings on RoostWise’s site.

What Information Do We Collect From Our Customers?

When you register for an account, we collect your username, password, email address, phone book, and phone number (so we can contact you). We also collect information and data that you trade/send to your friends and contacts. By accepting our TOS you are allowing us to call you back at your phone number or contacting you by the email you provided.

We also may collect: browser settings; operating systems; location/region; and clickstream data.

The following information is what we typically collect from our customers, such as: profile and contact information; email addresses; phone numbers; login data; usernames; passwords; and purchase criterion questions.

Any and all information collected is used only by our staff for: record keeping; marketing; advertising; market research; Service Providers who assist with providing home buyer and seller services (examples are inspectors, title companies, escrow agents, closing attorneys, lenders, etc.) setting up open houses and analytics. If we decide to change or update this Privacy Policy at any time, or decide to sell or share your information with business partners, or vendors, you will be notified via policy change notices displayed on our website.

    • Buyer Agents: A Buyer Agent is employed by or works with another brokerage, but has teamed up with us to provide RoostWise-quality service to a wider range of customers. We’ll refer you to a Buyer Agent in our discretion. If you are referred to a Buyer Agent for your home purchase or sale transaction, we share your information with that Buyer Agent so they can assist you.

Customers can access their account at any time, and are encouraged to do so to update their contact information and personal profile.

What are “Cookies”?

A “cookie” is a small file stored within your computer’s hard drive that allows companies to track a visitor or customer’s browsing habits. Cookies also remember visitor’s personal preferences.

It allows companies to identify how their website is being used for marketing purposes. By tracking your viewing habits, we can modify our app and services to improve your overall experience.

How do Third Parties Use Cookies?

You understand and agree that we have no control over their use of cookies whatsoever, or the information they collect.  If you discover a Third Party Advertiser is using cookies, you can opt out by changing your browser’s security settings, although this might affect how you view or access our website, app, or services in your browser.


Upon creating an account and becoming a User, you automatically give us permission to send you emails when necessary, which may include and is not limited to:

* Emails and notices regarding your account, your home search and buy process, our products, updated Terms or Privacy Policy, or services

* Emails to confirm registration; password resets; requests for more information; or provide customer support;

* Emails from RoostWise partners who agree to use the RoostWise platform to provide you services.  They will only have access to your information if you approve it or RoostWise approves it.  

You can opt-out of receiving emails at any time by contacting our customer service department via email at: concierge@roostwise.com.

Third Party Links

We may offer you third party products or promotions in the future through our website. Other websites have their own Terms of Use and Privacy Policies. We recommend that you read their Terms of Use and Policies for your own information.

You understand that our company has no control over third party websites, privacy policies, terms of use, or how they collect information about you.

Our Terms and Conditions

We have referenced and incorporated our Terms of Use within our Privacy Policy. These terms supplement this Privacy Policy.


RoostWiseApp is an app for users 18 years and older, as well as users at least 13 with consent from a parent or guardian. We do not knowingly collect or dissemination information from anyone under the age of 13.

Online vs. Offline Policy

Our Privacy Policy only applies to information we collect from you online through our website or app. It does not apply to information or data we have or may collect about you offline by way of: direct mail; flyers; polls; surveys; and/or phone calls.

If you believe at any time that the personal information we have is not correct or incomplete, please email us at: concierge@roostwise.com. We will quickly amend any information that is incorrect. You may request details of any personal information we may have in our possession at any time, but requests must be in writing.

Privacy Policy Changes and Modifications

We may decide to change, alter, or modify our Privacy Policy at any time.  If we decide to change or update our Privacy Policy, or the manner in which we collect, use, or share your personal information, we will upload notice(s) on our website along with the effective date of any changes.

Shared Information

Security Measures

We use a variety of security measures to to keep your personal information safe. In order to prevent unauthorized access, your personal information is securely stored on third party servers which are private and confidential. This information is accessed only by our own staff or partners delivering service for you.

RoostWiseApp is based in the United States and uses Amazon Web Services to host their information, including but not limited to your images and submitted content. You understand content is not encrypted ( but we are working on implementing this feature soon.)

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Massachusetts, excluding conflicts of law provisions. If any provision of this Agreement is deemed unenforceable, or invalid, the unenforceable or invalid provision shall be deemed modified to the least extent necessary to become legal and enforceable and no other provisions affected thereby.

Contact: RoostWise (i.e. RoostWiseApp)

Address: ______________________

Email: concierge@roostwise.com